Refund and Returns Policy

At Markjwells, we are committed to providing our customers with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a flexible return and refund policy.

Return Policy: Customers may return their gold jewelry within 30 days of the purchase date for a refund or exchange. The item must be in its original condition, with all original packaging and tags intact. Any items that have been altered, resized, or damaged will not be eligible for a return or exchange. Please note that any custom-made pieces or personalized jewelry cannot be returned or exchanged.

Process for Returns: To initiate a return, customers can contact us via email or phone to request a return authorization number. Once the return is authorized, we will provide instructions on how to package and ship the item. Customers are responsible for the cost of return shipping, unless the item was defective or damaged upon arrival. We recommend that customers use a trackable shipping method to ensure the safe delivery of the item.

Refund Policy: Refunds will be issued within 5-7 business days of the item being received by our team. The refund will be processed in the same form of payment used for the original purchase, unless otherwise specified. Please note that any shipping charges associated with the original purchase are non-refundable.

Exceptions: We do not accept returns or exchanges for custom-made pieces or personalized jewelry. Additionally, any item purchased during a promotional sale or event may not be eligible for a return or exchange.

Contact Us: If you have any questions or concerns regarding our return and refund policy, please contact us via email or phone. We are happy to assist you and ensure that you have a positive experience with Markjwells Jewelry.